Panoptic Security - Products
Expert PCI
ExpertPCI is a software solution that guides merchants through the PCI compliance process, including the PCI Self-Assessment Questionnaire
(SAQ) and network vulnerability scanning. (Learn more about PCI here.) Merchants of any size that take credit cards as payment must be PCI
compliant. Depending on the size of the merchant, the process can be long, tedious, technically complex, and very confusing.
ExpertPCI was created to help merchants achieve PCI compliance more efficiently.
- Panoptic knows that the PCI process can be very frustrating for merchants. Our motto is Simplify, Shorten, and Guide.
- Expert PCI was designed for smaller merchants (Level 3 and 4), generally those with the least sophisticated data security measures.
- The software specializes in SAQ versions C & D, the most complex of the questionnaires, and the most difficult to finish.
- We split out product into five segments: Merchant Experience, Dashboard, SAQ Process, Support, Compliance.
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- Fastest & easiest SAQ in the industry (See SAQ Process for details.)
- The software suggests the appropriate SAQ based on the merchant's POS system
- ExpertPCI suggests answers to SAQ questions based on a library of POS system characteristics
- In depth help materials (question specific help & special help explaining terms)
- Live chat for users
- Assembles custom documents, with content specific to the merchant, downloadable anytime
- Auto-email system sends merchants log-in reminders, helps maintain compliance
- Custom Fix-It plans assembled using data from the SAQ
- Integrated scanning tool, provided when necessary
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- All merchant compliance and portfolio data is available graphically, in real time
- Unlimited hierarchical grouping for reporting
- Graphs are actively attached to portfolio management tools
- Integrated email tool w/ automated triggers based on compliance status
- Simple merchant management page
- Ability for administrator to login as the merchant, help with the SAQ (ghosting)
- Generates Payment Brand Reports in real time
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- Industry leading SAQ process, recognized for speed and simplicity.
- ExpertPCI asks the merchant a set of proprietary questions called 'Meta' questions.
- Meta questions are not necessarily on the SAQ. The answers to these questions are designed to be simple and obvious to the merchant.
- ExpertPCI stores a library of characteristics for common POS systems.
By understanding the implications for PCI, the software automatically suggests answers for many SAQ questions.
- Merchants must review and agree to all SAQ answers (answers are not imposed on the merchant, can be changed)
- 'Meta' question approach allows ExpertPCI to drastically shorten the SAQ process,
making it easier to understand
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- Simplify and shorten the SAQ = fewer support calls
- On-line chat is our core support tool, allows view of the merchant's screen/browser
- Ability for the administrator to log in as the merchant enables direct help
- Merchants do not like inbound calls, bothersome and invasive!
- Simple merchant management page
- Integrated email package allows general support communication directly from the dashboard
- Dedicated client services personnel, execute formal merchant load and transition plan
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- Unique approach to the SAQ... fewer questions, faster process = higher compliance rates
- 55% compliance across portfolio, clients as high as 85% -> ask your provider for your current rate!
- Support tools allow admin to actively manage compliance of most difficult merchants
- Integrated email tool allows for automated communication with merchants
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